Terms & Conditions

  1. 1. Service Provider
    • a. Fasttrack.aero is a service provided by National Aviation Services W.L.L. (NAS). For more information about NAS, please visit www.nascorporate.com. 
    • b. By using www.fasttrack.aero.com or any third party website through which Fasttrack.aero services are provided, you agree to be legally bound by these terms and conditions, which shall take effect immediately. 
    • c. Fasttrack.aero continually strives to exceed your expectations and assures you of comfort and security when booking for lounge or meet and assist services with us. Please see our Terms and Conditions below, and for more information please do not hesitate to contact us via email at: contact@fasttrack.aero.com. 
    • We will confirm your booking on the basis of 
      • i. these terms,
      • ii. completion of a booking form and 
      • iii. upon full payment. Upon acceptance of your payment by NAS, a confirmation will be issued for each booking. 
    • d. Please ensure you have your booking confirmation and/or booking reference number with you when you travel to enable the service provider at the airport to verify your booking. 
    • e. Our prices include the airport facilities/service listed on the individual lounge and meet and assist pages.
  2. 2. All Services You acknowledge that you have, or when booking shall be deemed to have, read, understood and accepted these Conditions. Without limitation, you hereby agree as follows
    • a. to use the facilities only for the purpose stated herein; 
    • b. no animals or pets of any kind, are allowed in our facilities; 
    • c. to comply with any specific requests relating to airport safety and security 
    • d. smart casual or business attire is encouraged of our lounge users and we reserve the right to refuse admission to any person dressed in a way that might reasonably be deemed inappropriate; 
    • e. to comply with all reasonable directions, instructions or orders given or issued by any employee of the airport or NAS whether verbally or in writing; and/or • any other reasonable terms that may be issued verbally or in writing from time to time by the airport authorities or by NAS. 
  3. 3. Meet & Assist 
    • a. The meet and assist service will normally begin when the Agent meets you and will normally end when the Agent leaves you. For services at the airports or pick-up location, it is the customer’s responsibility to ensure that they locate and wait for the Fasttrack.aero agent at the specified meeting point. The agent will call the customer if they cannot locate them. Failure to do so may be treated as a “no show” and no refund will be made. 
    • b. It is the customer’s responsibility to advise Fasttrack.aero if the flight is changed to a different flight number and/or a new carrier. 
    • c. It is the customer’s responsibility to declare in advance any Dangerous or Disallowed Goods that will be carried, and the agent will not be held responsible for any penalty, loss, damage, cost, claim or expense as a result of any breach of this requirement.
    • d. Flowers: Fasttrack.aero ensure all flowers provided and ordered by the customer will be fresh and meets the standards in terms of quality. 
    • e. Fast track: Fasttrack.aero will provide the fast track service in some airports and that will be specified in the Meet & Assist specific pages. Fasttrack.aero will not be held liable if the immigration officers under any circumstance do not permit the agent to pass through the “Fast Track” counters. 
  4. 4. Lounges 
    • a. Directions: Please make sure you have directions to your lounge. Directions are included on your customer booking confirmations. 
    • b. Airside/Landside: Airside lounges are after Passport Control and can only be used by customers with a valid boarding card. They are not always suitable for domestic flights. Landside lounges are before Passport Control and can be used by people who are not travelling or people on domestic flights. 
    • c. Smoking: It is illegal to smoke in any airport terminal building, including the airport lounges unless they include a smoking room or smoking cabin. 
    • d. Luggage: For security reasons, you must take your luggage with you everywhere, even if you plan to return. 
    • e. Announcements: While we may display flight information or announce flight boarding, agents working for NAS are not responsible for ensuring that you board your flight.
    • f. Arrival times: You can arrive at the lounge up to four hours before your flight. For every additional hour a fee will apply. 
    • g. Children: Some lounges restrict access for children. Where children are allowed access, they must be accompanied by an adult at all times. Please check before booking. Passengers under 18 years old must be supervised by a parent, guardian or responsible adult at all times and must at no time have access to alcoholic beverages. 
      • i. Groups: No group of ten passengers or more (including groups made on multiple bookings) will be allowed entry to the lounge, unless prior authorization has been granted before booking and arrival. Should prior authorization not be requested, the lounge reserves the right to decline entry. 
      • ii. Use of lounge: Shall be subject to the terms and conditions of each lounge in the country of departure. 
    • h. Each lounge shall use reasonable endeavours to provide the lounge facilities during the hours advertised, but reserves the right to vary the hours of operation or to close the lounge (for refurbishment, relocation etc.), in which case an alternative lounge may be provided. 
    • i. Each lounge shall use reasonable endeavours to ensure a suitable environment is maintained, including keeping the lounge clean and tidy, and ensuring that lounge staff are available at all times. 
    • j. To ensure that we provide the highest quality of service, we reserve the right to refuse entry, or require a passenger to leave the lounge at any time for any reason deemed appropriate. Some of the conditions under which you may be refused entry or asked to leave include, if you are:
      • i. under 18 and unaccompanied by a parent, guardian or responsible adult; 
      • ii. intoxicated; 
      • iii. behaving in a manner that may cause discomfort to other passengers or staff; or 
      • iv. not wearing appropriate clothing. 
  5. 5. Cancellations, amendments and refunds
    • a. If the Fasttrack.aero service is cancelled, a refund will be available as follows: 
      • i. if the Cancellation is made more than 48 hours before the confirmed service time a 100% refund will apply 
      • ii. if the Cancellation is made between 48 and 24hours before the confirmed service time a 50% refund will be applied 
      • iii. if the Cancellation is made within 24 hours of the confirmed service time no refund will be applicable 
    • b. Amendment can be done 2 hours prior to the service schedule and less than 2 hours will be considered as "No-Show". 
    • c. No Shows or Service declined for whatever reason will be charged at 100%.
      • i. Any refund due to you will be paid within 30 days of the date on which you cancelled your booking.
      • ii. Please note: When products are booked with a promotional code; no refunds can be given. 
    • d. In the event of disruption caused by natural phenomena including, but not limited to, volcanic activity and adverse weather conditions, our normal cancellation and refund terms will apply. 
  6. 6. General 
    • a. NAS will use data to provide the service, for market research including statistical analysis of subscriber behaviour, and to send you details of services. Your customer information will not be passed on for use by third parties. 
    • b. NAS will have no liability to you if events beyond its control prevent it from performing its obligations.
    • c. NAS may amend these terms and conditions from time to time and the amended terms will come into force at the time they are posted 
    • d. In no circumstances will we accept any responsibility for the loss or damage to any property belonging to you or any other passenger 
    • e. These terms are subject to the laws of the State of Kuwait and the parties agree to submit to the jurisdiction of the Kuwaiti courts. Fasttrack.aero may assign or otherwise transfer its obligations at any time. If any parts of these terms are found to be invalid or unenforceable the other provisions shall remain in force. 
  7. 7. Problems when using the services 
    • a. If you encounter a problem with your booking, please inform the service provider immediately to give it the opportunity to rectify the problem. If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage. Please put any outstanding issues in writing (with receipts if appropriate) within 30 (thirty) days of the date of the Fasttrack.aero service, by email to: contact@fasttrack.aero.com. 
    • b. Call monitoring and recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes. 
  8. 8. Use of the Website 
    • a. You agree not to use, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use www.fasttrack.aero.com content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. 
    • b. No data transmissions over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Fasttrack.aero cannot ensure or warrant the security of any information you transmit to us via the internet, and you do so at your own risk. Once we have received your transmission, we will use our best efforts to ensure its security on our systems.