We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
Meet and Assist - Departure from Maputo International Airport
To or from your gate, your personal agent will fast track you through the airport.
Directly from your aircraft gate one of our agents will fast track you through immigration, security and customs formalities into the baggage collection area then into arrivals.
Pearl Assist staff will wait for the passenger at the departure entrance or curbside drop off point.
Passenger name will be displayed on an IPad.
Document check and baggage screening through fast track lane.
The guest will be escorted to the dedicated / premium counter of the individual airline without a queue for fast check-in.
After check-in the guest will be escorted and cleared through the dedicated counter.
The guest will then be escorted to the departure gate till security check-point.
The Gate security will be done through the fast customs x-ray machine
The guest will then be escorted to the dedicated Fasttrack immigration counter
- For VISA ASSISTANCE and MEET & ASSIST on arrival, all passengers are required to send their valid passport copies to NASMPMmaas@nas.aero.
- All bookings must be fully paid for at least 72hs prior to arrival.
- Booking confirmations will be sent to the passenger up to 24hrs prior to arrival.
If the Pearl Assist service is cancelled, a refund will be available as follows:
- if the Cancellation is made more than 48 hours before the confirmed service time a 100% refund will apply
- if the Cancellation is made between 48 and 24hours before the confirmed service time a 50% refund will be applied
- if the Cancellation is made within 24 hours of the confirmed service time no refund will be applicable
- Amendment can be done 2 hours prior to the service schedule and less than 2 hours will be considered as "No-Show".
- No Shows or Service declined for whatever reason will be charged at 100%.
- Any refund due to passenger will be paid within 30 days of the date on which the booking was cancelled.
- Please note: When products are booked with a promotional code; no refunds can be given.
- In the event of disruption caused by natural phenomena including, but not limited to, volcanic activity and adverse weather conditions, our normal cancellation and refund terms will apply.
- Pearl Assist services are non-transferrable.
- For VISA ASSISTANCE and MEET & ASSIST on arrival, all passengers are required to send their valid passport copies to NASMPMmaas@nas.aero.
- All bookings must be fully paid for at least 72hs prior to arrival.
- Booking confirmations will be sent to the passenger up to 24hrs prior to arrival.
If the Pearl Assist service is cancelled, a refund will be available as follows:
- if the Cancellation is made more than 48 hours before the confirmed service time a 100% refund will apply
- if the Cancellation is made between 48 and 24hours before the confirmed service time a 50% refund will be applied
- if the Cancellation is made within 24 hours of the confirmed service time no refund will be applicable
- Amendment can be done 2 hours prior to the service schedule and less than 2 hours will be considered as "No-Show".
- No Shows or Service declined for whatever reason will be charged at 100%.
- Any refund due to passenger will be paid within 30 days of the date on which the booking was cancelled.
- Please note: When products are booked with a promotional code; no refunds can be given.
- In the event of disruption caused by natural phenomena including, but not limited to, volcanic activity and adverse weather conditions, our normal cancellation and refund terms will apply.
- Pearl Assist services are non-transferrable.
Booking Lead Time (hrs) | 24 |
---|---|
Airport Time Zone (GMT) | +2 |