Chicago O'Hare International Airport, ORD, Chicago-Illinois, USA

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USA

Chicago O'Hare International Airport (ORD)

  • Due to US Customs and Border Patrol (CBP) regulations our international arrival service begins after the passenger(s) have cleared US immigration and customs and have collected their luggage.

    CBP states that no third party is allowed in the secured area of customs, therefore we are not able to meet passengers directly at the arrival gate of an international flight.

     

    Our greeters will be awaiting after the exit of the arrivals hall and escorting passengers to their vehicle/meeting point. 

    *All Customers are requested to inform the passengers about the Service Descriptions at USA airports. 

    •  Dedicated Agents
    •  Avoid the queues
    •  Meet at Arrival gate
    •  Escort to Arrivals area
  • Our Domestic Arrival at Chicago O'Hare Concierge greeters will:

    • Await at your arrival gate displaying your name sign
    • Monitor and track your flight for peace of mind
    • Guide you to baggage claim to reclaim your luggage (Please note our concierge greeters do not handle/carry bags, should you need baggage assistance, a porter will need to be added to the service)
    • Arrange a designated pick up point with your driver to ensure a seamless exit from the airport

    •  Dedicated Agents
    •  Avoid the queues
    •  Meet at Arrival gate
    •  Escort to Arrivals area
  • On Domestic Departure from Chicago our concierge will:

    1. The Greeter will Meet the Passenger(s) at Curb Side or at a designated point of arrival at the airport terminal. 
    2. Our team will Monitor and Track your flight.
    3. The Agent will Assist with the Airline Check in and Baggage Process.
      Note: Our Greeters do not handle/carry bags. Should the passengers need baggage assistance, a porter will have to be added to the service. 
    4. The greeter wil provide assistance through airport security checkpoints, expediting the process only where possible. 
    5. The greeter will guide the passenger to the departure gate.

    *All Customers are requested to inform the passengers about the Service Descriptions at USA airports. 

    •  Dedicated Agents
    •  Avoid the queues
    •  Meet at Arrival gate
    •  Escort to Arrivals area
    1. The Greeter will Meet the Passenger(s) at Curb Side or at a designated point of arrival at the airport terminal. 
    2. Our team will Monitor and Track your flight.
    3. The Agent will Assist with the Airline Check in and Baggage Process.
      Note: Our Greeters do not handle/carry bags. Should the passengers need baggage assistance, a porter will have to be added to the service. 
    4. The greeter wil provide assistance through airport security checkpoints, expediting the process only where possible. 
    5. The greeter will guide the passenger to the departure gate.

    *All Customers are requested to inform the passengers about the Service Descriptions at USA airports. 

    •  Dedicated Agents
    •  Avoid the queues
    •  Meet at Arrival gate
    •  Escort to Arrivals area
  • Our Connection/ Transfers Concierge greeters will:

    • Await at your arrival gate displaying your name sign (if the arriving flight is domestic. If international, it will be at arrival halls after US immigration and customs.)
    • Monitor and track your flight for peace of mind
    • Guide you to your connecting gate to your next destination

    For International Arrivals:

    Due to US Customs and Border Patrol (CBP) regulations our international arrival service begins after the passenger(s) have cleared US immigration and customs and have collected their luggage. CBP states that no third party is allowed in the secured area of customs, therefore we are not able to meet passengers directly at the arrival gate of an international flight.

     

    Our greeters will be awaiting after the exit of the arrivals hall and escorting passengers to either their vehicle or connecting flight.

    •  Dedicated Agents
    •  Avoid the queues
    •  Meet at Arrival gate
    •  Escort to Arrivals area

WE ARE HERE TO ASSIST YOU

  1. WHERE IS THE MEET & ASSIST SERVICE AVAILABLE?

    Our Meet & Assist service is available around the world. Tell us where you are flying from and to, and we’ll let you know if the service is available.

  2. HOW DO I BOOK?

    You can book our Meet & Assist service quickly and easily online. Please book at least 48 hours before your flight.

  3. CAN I BOOK MEET & ASSIST FOR OTHER PEOPLE?

    Yes, the service is available for yourself or your guests.

  4. WHAT HAPPENS IF MY FLIGHT IS CANCELLED OR DELAYED?

    If your flight has been canceled or is delayed, please just let us know. You’ll find all of the information you need on your confirmation email.